Prioleau v. Kentucky Fried Chicken, Inc.

In a series of decisions arising from personal injuries sustained by business invitees on the premises of businesses whose operations involve customer self-service, the New Jersey Supreme Court has recognized a principle known as “mode of operation.” This appeal arose from a slip-and-fall accident that occurred at a Kentucky Fried Chicken restaurant in Cherry Hill. On the evening of her accident, plaintiff Janice Prioleau and her adult son and daughter, Richard Prioleau and Adriana Prioleau, were on a trip from their home in Delaware to New Jersey. Plaintiff and her children recalled that the weather that evening was rainy; plaintiff stated that there was a torrential storm. Plaintiff and her children decided to stop at the Kentucky Fried Chicken restaurant to have dinner. Plaintiff testified that, because of the heavy rain outside, she and her children tracked water into the restaurant. As she approached the restroom, plaintiff slipped and fell, landing on her buttocks and hands. According to plaintiff, the floor near the restroom felt greasy and wet. She stated that there were no mats or warning signs in the area where she fell. Plaintiff s children agreed with her that the floor near the restroom at the restaurant was slippery and greasy. Plaintiff’s testimony established that she had not yet ordered or purchased her dinner when her accident occurred. Instead, by her own account, plaintiff fell immediately after entering the restaurant. She asserted a negligence claim and specifically alleged that defendants failed to exercise reasonable care by failing to provide plaintiff, an invitee, with a safe place to traverse the premises. The jury found defendants negligent, without identifying the theory of negligence on which its verdict was based, and concluded that defendants’ negligence was a proximate cause of plaintiff’s accident. Defendants appealed the trial court’s judgment. A divided Appellate Division panel affirmed the trial court’s denial of defendant’s motion for a directed verdict. The majority reasoned that the unifying factor in case law recognizing the “mode-of-operation” doctrine was the negligence [that] resulted from the business’s method of operation, which was designed to allow patrons to directly handle merchandise or products without intervention from business employees, and entailed an expectation of customer carelessness. Finding no reversible error in the Appellate Division’s judgment, the Supreme Court affirmed. View "Prioleau v. Kentucky Fried Chicken, Inc." on Justia Law